Contact & Support
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Questions? Feedback? We’d love to hear from you.
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From account access and billing to questions about SLATELAB’s research tools, our support team is your point of contact.
support@slatelab.aiFor account questions, use your sign-in email when possible. We may need to verify account ownership before discussing private information.
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A few helpful answers
Frequently asked questions
What can I use SLATELAB for?
SLATELAB provides sports research and intelligence through THE SLATE, Game Analysis, Player Props and governed Official Picks. Available content depends on published data and your verified access. SLATELAB is not a sportsbook and does not accept wagers or guarantee outcomes.
How does PRO membership work?
Monthly and Annual include the same SLATELAB PRO access. Membership and protected-product access are independently verified; signing in or returning from checkout alone does not unlock PRO. Visit Pricing for current plans and renewal terms.
Where can I manage billing or cancel my subscription?
Open My Account and select Manage billing to access your authenticated Stripe billing portal. Use it for payment methods, invoices and cancellation. Period-end cancellation retains access through the verified paid-through date unless a separate revocation applies.
How do I reset my password?
Use Forgot password? on the Sign In page, or Update password in Account Center. Follow the secure link sent to your account email. Never send your password or sign-in codes to support.
Why are there no Official Picks for a matchup or date?
Official Picks appear only when published through SLATELAB's governed qualification process. There is no guaranteed number of picks. Public visitors can view settled selections; unsettled selections require verified PRO access. Player Props research is separate from Official Picks.